Media: Computer Weekly records Year-on-year Fall in IT Services

The IT services market suffered its first decline last year, according to Gartner, reports Computer Weekly. Preliminary results from Gartner show that global end-user spending on IT services in 2002 totalled $536bn (£333bn), a 0.6% decline from 2001.

Project-based services suffered particularly because companies avoided large or technologically challenging projects, and because of price pressure on commodity-like work, which was further driven by growth in offshore services, said Kathryn Hale, principal analyst for Gartner's worldwide IT services group.

IT services revenue for western Europe slipped 0.1%, compared with a 1.1% decline in North America.

Associated Link: Gartner: Worst year so far for IT services industry

User Interviews - Analysis Simplified
Source: Webcredible, 6 January 2009
 
You’ve conducted your user interviews, but now you need to make sense of all that information you’ve gathered.

Why Products Fail
Source: ComputerWorld, 5 January 2009
 
Most gadget and software makers don't understand what users want most: control.

How to Design Websites for Mobile Phones
Source: stemkoski.com, 3 January 2009
 
Tips from Ryan Stemkoski's web design blog.

Pioneer of Cyberspace honoured
Source: BBC, 2 January 2009
 
A professor who invented a forerunner of the world wide web has been made a dame in the New Year Honours.

2008 in Review: Developments that rocked the world of User Experience
Source: Catalyst Resources, 1 January 2009
 
A look back at 2008 highlights some of the key developments that rocked the world of user experience.

2008: The Year Online
Source: MIT Technology Review, 31 December 2008
 
The business of social networking, cloud computing, and a flaw in the fabric of the Internet top the most notable stories of 2008.

Shoveling through the Spamalanche
Source: UN, 30 December 2008
 
A ‘Spamalanche’ of 3,000 emails will be waiting in your inbox by the time you get back to work. What can you do besides 'delete all'?

New guidelines boost Web Access
Source: BBC, 29 December 2008
 
The World Wide Web Consortium (W3C) has announced a new standard to make sites more accessible to older and disabled people.

Measuring Emotional Engagement
Source: UN, 27 December 2008
 
New applications of electroencephalography (EEG) provide the means to gather detailed information on a user’s emotional relationship with a brand or service.

UXalliance thrives on Research strengths
Source: UN, 24 December 2008
 
The UXalliance provides clients with access to over 220 user experience professionals and 40 test labs worldwide.