Caroline's Corner: Don't get bitten by JAWS; it deserves respect

A question came up recently on a usability list: how best to test a web application for accessibility. The questioner was new to the field and asked about various points, but the one that resonated with me was this:

'Finally, since the application is domain-specific, it might be hard for us to find appropriate users for testing (knowledgeable in the domain and blind or have low vision). I was thinking one of our UI people could learn the basics of JAWS and do a spot check for the primary tasks, in addition to using automated tools for a thorough check. (I saw that you can get a 60-Day Timed Evaluation of JAWS for $40, which is a great deal!)'

Ah, that took me back. I've been there. And I can recall exactly the same thought processes. 'Hmm, $40 for a 60-day evaluation of JAWS. OK, I'll get it, learn it, and then I'll be able to test for accessibility by people with poor vision.'

Wrong. Very, very wrong. As a sighted person, I found it exceptionally difficult to make any sense at all of web pages using JAWS, even those that had been thoughtfully designed for accessibility. There was just too much information coming at me.

LEARNING CURVE
JAWS is a powerful, complicated product with a steep learning curve. Let me pick an isolated example, a feature that was new in JAWS 4.1: 'For several years now, JAWS has provided a way to skip ahead during Say All. While this has been a great feature, we have had many requests to provide a rewind also. The wait is over! During a Say All, INSERT+DOWN ARROW, you can now skip forward by line with the RIGHT SHIFT and then skip back just as easily with the LEFT SHIFT. Tap the SHIFT key 5 or 6 times and jump back 5 or 6 lines without interrupting the reading. Set your Text Processing to Sentence or Paragraph and the SHIFT key will move you forward or back by those increments as well. Not only does JAWS let you increase or decrease your speech rate on the fly while reading, it is the first screen reader to let you Fast Forward or Rewind in all applications.' (from www.FreedomScientific.com)

Hmm. What's a "Say All"? Why would I want to skip ahead? Why is it so useful to rewind as well? Will I be able to remember 'INSERT+DOWN ARROW' followed by RIGHT SHIFT? And that's just a single keystroke sequence in a product that has zillions of them.

I've since realised that I should have got some training from an experienced JAWS trainer before trying it on my own, so that I could learn which of the many control-key sequences are the most helpful to a beginner.

SPEED HEARING
People who use JAWS jack the speech rate up really, really high. They 'speed hear', and get very good at picking out the salient features of what they hear from the morass of sound that comes at them. This is rather like the process of a sighted person viewing a web page: we don't look at every detail, we focus on the parts that seem interesting.

I made the mistake of trying to use JAWS with the screen turned on, so I had two conflicting interpretations of the screen hitting me at the same time. I've since found out that if you do want to learn JAWS, or any screen reader, it is essential to switch the screen OFF.

THE TRIPLE BURDEN: WEB SITE, BROWSER AND SCREEN READER
A person using a JAWS is actually using three applications at once: the web site or web application, the browser, and the screen reader. If you've tried to teach a complete web novice such as an older relative then you may be familiar with the issues this creates, trying to help them understand when they should be looking at the grey bar at the top and when to concentrate on the meat of the page. Now add in a third thing to concentrate on, and remember that you can't see any of it.

And, JAWS is modal on top of that. If you want to type data, as in a web application, you're swapping in and out of EDIT mode.

The temptation when looking at JAWS for the first time is to go directly to the website that you're interested in. That gives you the triple burden right off. I never progressed to being able to use it successfully, but I speculate that it would be better to try to use it on something really simple, like Notepad, and then gradually work up to the triple burden.

LOW VISION ISN'T THE SAME AS BLINDNESS
'Low vision' as a description covers a very wide range of different issues with seeing, but in general most people, who can read at all, will read rather than try to work with a screen reader even though reading may be a tiring and difficult process. There's a huge range of different problems but you can get a bit of insight into some of them by moving your monitor 3 metres or 10 feet away from you. Those of us who wear contacts or glasses can also get some effect of low vision by trying to see without them. You’ll find yourself following the Royal National Institute for the Blind's advice: 'bolder, bigger, brighter'.
http://www.rnib.org.uk/xpedio/groups/public/documents/PublicWebsite/public_rnib003577.hcsp

TRY IT BUT ALSO GET IT TESTED
So, my bottom line is: by all means try the software for yourself. It's an interesting thing to do. But don't think that it will substitute for getting people with disabilities to test your product, website or web application for you.

SOME REFERENCES
There is a great article on how blind and low vision users work with websites, and designing to meet their needs, at www.redish.net/papers: Helping low-vision and other users with web sites that meet their needs: Is one site for all feasible? by Mary Theofanos and Ginny Redish.

JAWS is available from Freedom Scientific.

ZoomText is available from AI Squared.

If you have any comments or suggestions about this article then please contact Caroline at:

Caroline.Jarrett@Effortmark.co.uk

Associated Link: Effortmark

Six Metrics for Managing UI Design
Source: Russell Wilson, 28 August 2008
 
A proposal of six metrics to be used for managing a user interface design department.

Don't Judge a Form by its Cover
Source: Formulate Information Design, 27 August 2008
 
The saying "don't judge a book by its cover" reminds us that looks are deceptive. It turns out that this idiom applies to forms too.

Beijing Olympics - special State of the eNation report
Source: www.abilitynet.org.uk, 26 August 2008
 
In this special report AbilityNet asked disabled users to try out the Beijing Olympics website in our interaction lab.

It's Who You Know (Or Don't)
Source: Stanford Magazine, 23 August 2008
 
Online social networks are powerful and ineffectual all at once.

Winning Considerations for Interactive Content
Source: UXMatters, 22 August 2008
 
Rich options for interactively presenting content also come with a challenge.

Microsoft sees end of Windows era
Source: BBC, 20 August 2008
 
Microsoft has kicked off a research project to create software that will take over when it retires Windows.

News you can Use
Source: Gerry McGovern, 18 August 2008
 
When the homepage is dominated by news you are not necessarily communicating more.

Feeling Through your Computer
Source: Discoveries and Breakthroughs Inside Science, 16 August 2008
 
A newly designed device lets computer users feel the texture and movement of what they are seeing in front of them.

User interviews - A basic Introduction
Source: Webcredible, 15 August 2008
 
It's surprising how few people have a real understanding of who's using their site.

Helping Visitors find Information
Source: UN, 13 August 2008
 
A new report outlines the key findings from surveys that explored factors which influence the quality of online experience.