Caroline's Corner: Easy Read and other Advice about writing for People with Learning Disabilities

For a long while now, I’ve been worrying about how to design forms for people with learning disabilities. It’s not been a pressing problem because frankly, a lot of the forms that I work with don’t even work for people with post-graduate degrees and specific training in the subject area of the form. But recently I’ve noticed a trend: sometimes I come across a form that’s really not too bad. So I’m increasingly thinking about how to make forms more accessible – and that’s restarted an interest in learning disabilities.

EASY READ
Last year, the Disability Rights Commission (DRC) (www.drc-gb.org) published an interesting report on the state of the UK web from the point of view of accessibility. "The Web: Access and Inclusion for Disabled People" (http://www.drc-gb.org/publicationsandreports/report.asp). It’s an excellent report and I recommend it to you.

As you might expect, they published it in printed, PDF, Braille and audio versions. If you live outside Wales, you may be surprised to learn that they published it in Welsh. But for the purposes of this column, the most intriguing aspect was that they also published it in Easy Read.

I had a positive attitude to Easy Read from the moment that I read this definition in the Easy Read summary: 'Accessible: this means easy to use'. Short, simple and accurate, in my view. So I read on, and found that the summary also includes a definition of Easy Read:

'Easy Read pages should have:
· Easy words
· Big writing
· Pictures
· Sound – so that you can listen to the words.
It must also be easy to find the page you want'.

SOME QUESTIONS
I don’t mean to criticise this short, simple definition in any way, but I found that I still have some further questions.

How can I tell whether the words I have chosen are as ‘easy’?

How big is ‘big writing’?

What should I put in the pictures?

EASY READ GUIDE TO EASY READ
So I went looking for further advice, and found that the DRC has a guide written in Easy Read on how to write in Easy Read. I think this is an excellent example of practice what you preach. The guide is linked from the DRC URL above and can be downloaded in html, pdf, word, rtf or printed formats. They will send you the printed one free of charge. (Unfortunately UN cannot give the exact URL for the document here as one of the characters is not reproducing correctly - Ed.)

I recommend that you choose the .pdf option because then you will see the pictures in the right place compared to the words. The other electronic versions are handy but they don’t have any pictures.

SOME MORE QUESTIONS
I’m still not sure about what words count as easy. ‘Big writing’ is defined in the guide to easy read as ‘like this’, so you’ll need the printed version to use as a measure. And it tells me where to place the pictures but not what to put in them. So I went hunting for some further advice.

MENCAP: ‘AM I MAKING MYSELF CLEAR’?
Mencap, the UK's leading learning disability charity, has a beautiful little guide called ‘Am I Making Myself Clear?’. It’s available in .pdf at: http://www.mencap.co.uk/html/accessibility/accessibility_guides.htm

I’m brooding on it at the moment, but was pleased to see that this column does manage to follow one of the guidelines: 'Having a photo of the person writing is a good idea'.

ADVICE FROM ELSEWHERE IN THE UK
So far, I haven’t succeeded in finding anything else that gives me specific advice on how to write for people with learning disabilities – although I have found some fascinating examples of material written for people with learning disabilities. My favourite so far: Connects, the learning disabilities portal, held a conference on Values and Mental Capacity in March 2005 and the proceedings are online (http://www.connects.org.uk/conferences/ - you have to register to see the papers). It’s worthwhile material in its own right but the thing I particularly liked is that each paper is presented with a summary in Easy Read, so it provides a selection of examples of how to do it.

NEXT STEP
The next step for me is to broaden my search overseas. I’m off to the Society of Technical Communication conference in Seattle (more details: www.stc.org) and will have the chance to pick the collective brains of their AccessAbility Special Interest Group (http://www.stcsig.org/sn/index.shtml).

But meanwhile, if you have any comments or suggestions about this article, then please contact Caroline Jarrett at:

Caroline.Jarrett@Effortmark.co.uk

Caroline Jarrett is a usability consultant specialising in forms, questionnaires and data capture.

© 2005 Caroline Jarrett, all rights reserved.

Associated Link: Effortmark

'Internet addiction' linked to Depression
Source: BBC, 9 February 2010
 
There is a strong link between heavy internet use and depression, UK psychologists have said.

Could *You* be more Usable?
Source: UN, 8 February 2010
 
Bet you could.

Stowe Boyd on 'Steampunk' thinking about the Future of Computing
Source: Stowe Boyd's blog via Experientia, 6 February 2010
 
Are established metaphors of user experience holding us back from new ways of structuring our interaction through computers?

Nokia's User Experience Programme
Source: UN, 5 February 2010
 
Nokia has put together a rich and informative website covering the key elements of user experience.

Interfaces magazine: latest issue available now
Source: HCI News Service, 4 February 2010
 
The latest issue of Interfaces is now available in pdf format, free from the Interaction Website.

A Lighter Brigade of Chargers
Source: UN, 3 February 2010
 
Lots of gadgets, one charger. At last.

Mobile Touch Screens could soon Feel the Pressure
Source: MIT Technology Review, 2 February 2010
 
A quantum switch could add pressure sensing to mobile screens.

Usability, Usability, Usability: why the iPad will Succeed
Source: Econsultancy, 1 February 2010
 
The tech critics love it, hate it, love it again, shrug it off. What do usability experts say?

British Airways - at last some good news
Source: Loop11, 30 January 2010
 
In a recent website usability study for the world's leading airlines, the British Airways website proved to be the most user friendly, with Malaysia Airlines and Virgin Atlantic having the lowest user experience rating.

Computation of Emotions in Man and Machine
Source: Royal Society, 29 January 2010
 
Advances in computer technology now allow machines to recognise and express emotions, paving the way for improved human-computer and human-human communications.