Media: Etailers still not providing Customers with Information they need

"E-tailers must provide more information" reports on research by THUS which suggests that while online retail is experiencing unprecedented growth, a large number of e-tailers are not doing it very well.

'More than three-quarters of retailers trading over the internet do not provide customers with stock information on their web sites, the study shows. A further 86 per cent of sites give no details as to the termination dates for purchasing or guarantees about having items delivered in time for Christmas. Meanwhile, over half fail to offer a delivery guarantee, and another half of those evaluated in the study do not make customer service information easily available to their customers.'

Associated Link: Startups: E-tailers must provide more information

Why 'The 10 Commandments of Web Design' are Complete Baloney
Source: SitePoint, 5 July 2008
 
Further to our earlier discussion...

Local Council Websites: Good, but no Cigar
Source: Webcredible, 4 July 2008
 
The 'Local Council Websites: Good, But No Cigar' report evaluates the top 20 Socitm council websites against 20 best practice usability guidelines.

Why does the OK Button say OK?
Source: Gerry McGovern, 3 July 2008
 
Most times I come across the OK button, something not-OK has happened.

The 10 Commandments of Web Design
Source: Business Week, 2 July 2008
 
To try and make sense of it all, BusinessWeek.com canvassed a broad range of Internet luminaries to discover the design rules they live by right now.

Bill Gates' email rant at the Usability Team
Source: Crunch Gear, 1 July 2008
 
The Seattle P-I has tracked down an old e-mail from 2003 that Bill Gates sent out to members of the Windows Usability team.

Can a better User Experience also be a Greener Experience?
Source: Catalyst Resources, 30 June 2008
 
By improving the user experience of its web collaboration software, Catalyst made it easier for clients to work in productive teams without travelling the globe.

The Spread of Telepresence Technology
Source: Tech News World, 28 June 2008
 
Rising energy costs and green concerns are fuelling a huge increase in demand for videoconferencing, collaborative software and virtual telepresence technology.

UK Usability market worth more than £200 million by end of 2008
Source: eConsultancy, 27 June 2008
 
The UK Usability market will grow by an estimated 20% in 2008 to a value of £214 million, according to research published this week by e-consultancy.

Research suggests growing importance of Usability to UK Businesses
Source: Business Strata, 26 June 2008
 
Integrated software for lead generation and marketing is valuable, but only as long as it's usable.

Web 2.0: Too Smart by a Half?
Source: Computer Technology Review, 25 June 2008
 
Will the Web 2.0 generation’s epitaph be, “They died with their options open?”