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Media: Etailers still not providing Customers with Information they need


Source: Startups.co.uk, 8 December 2005
Submitted by Ann Light

"E-tailers must provide more information" reports on research by THUS which suggests that while online retail is experiencing unprecedented growth, a large number of e-tailers are not doing it very well.

'More than three-quarters of retailers trading over the internet do not provide customers with stock information on their web sites, the study shows. A further 86 per cent of sites give no details as to the termination dates for purchasing or guarantees about having items delivered in time for Christmas. Meanwhile, over half fail to offer a delivery guarantee, and another half of those evaluated in the study do not make customer service information easily available to their customers.'

 


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Startups: E-tailers must provide more information


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