Caroline's Corner: Real SnailMail and other Stories

Do you ever find yourself wondering if your daily work is becoming a bit repetitive, somewhat samey?

The British HCI group conference, HCI2006 www.hci2006.org, broke through that 'same old, same old' barrier triumphantly for me.

LONG AND SHORT PAPERS
I expected an interesting and challenging selection of long and short papers - and I got it. You can read the synopses online at http://www.bcs-hci.org.uk/hci2006/programme/index.html. I'd like to give a special mention to session six: "Enthralling Experiences", on the Thursday. As chair of the session, I was grateful to all my speakers for showing up and speaking to time. As an attendee at the session, I was fascinated by so many different insights on the question of how to understand and measure non-task aspects of interfaces: aesthetics, immersion, familiarity and desirability.

DESIGNING THE 'NOT QUITE YET'
But I hoped for even more. This conference was home to two new events. '"(re)Actor: The First International Conference on Digital Live Art" and the "First Symposium on Culture, Creativity and Interaction Design". Read all about them here: http://www.usabilitynews.com/news/article3424.asp. I couldn't attend because I was teaching tutorials at the time, so I had to get my fix of an artistic take on HCI by attending the session on "Designing the 'Not Quite Yet'. Ideas and Methods for Engaging the Public in a Digital Future of their Choice". This workshop, chaired by Ann Light and Patrick Healey, practiced what it preached as attendees took time from their deliberations to present a session on their work to the conference as a whole.

ARTISTS EXPLORE RFID
We kicked off with a series of presentations from artists about the forthcoming exhibition on radio-frequency identification (for Londoners, it's the technology that drives the Oyster card: http://www.tfl.gov.uk/tfl/fares-tickets/oyster/general.asp). You can read Paula Roush's description at http://www.msdm.org.uk/2006/09/theoretical-arphids.html, with great pictures that capture some of the visual aspects of the presentations, and also you can find an exploration of the sound aspects of rfid on the same site. You'll have to imagine the aesthetic effects such as the artistic rant about the politics of rfid, and the fun of real snail mail: an exploration of email that uses snails with rfid capability. Yup, that's real snails crawling.

If imagination fails, get along to the exhibition at Space Studios in London, 7th to 21st October 2006: http://www.spacestudios.org.uk/about/exhibition.asp?id=589

LOW-TECH EXPLORES HI-TECH
I had to tear myself away from the session early for a commitment elsewhere, but just had time to catch two low-tech ideas for exploring new technologies.

Simon Bowen (http://www.simon-bowen.com/) researches how users can be involved in the generation of ideas (ideation) in innovative product development. Sometimes he uses highly-developed artefacts such as his digital photo frame that features a lever: the picture fades gradually, and you have to interact with it by using the lever to bring the picture back. Or use the lever to delete the picture altogether. Fed up with the delinquent son? Erase him from the photo frame and everywhere else he appears.

Simon also showed us a device about as low-tech as they come: a prototype 'remote control for a house' made from an empty margarine container and a few labels. If you pointed this at something in your house, what would you want the house to do? He's found that the obvious inadequacies of the prototype help people to imagine. But will they imagine better with a higher-tech object? Don't know. So he's going to try again, this time with a variety of prototypes that include something rather like a space gun. I'm looking forward to finding out how he gets on.

Dave Ellender then gave us an insight into a technique that made margarine cartons look positively fancy. He described the liberating effects of using masks, then handed each of us a paper plate. We had to think about a scenario, draw a mask on the back of our plate and then talk to our neighbour 'in character'. Estimated cost: 10 pence per participant. Actual effect: we were all engaged, interested, and exchanging insights within seconds.

I love it. I've been keen on paper for prototyping for ages (Carolyn Snyder's book is the definitive reference). But now I have paper plates and margarine cartons in my potential toolbox. What low-tech ideas do you have?

If you have any comments or suggestions about this article then please contact Caroline at:

Caroline.Jarrett@Effortmark.co.uk

Caroline Jarrett is a usability consultant specialising in forms, questionnaires and data capture.

© 2006 Caroline Jarrett, all rights reserved.

Associated Link: Effortmark

All change at the top for System Concepts
Source: System Concepts Ltd, 3 July 2009
 
Leslie Fountain has been promoted to joint Managing Director of leading usability consultancy System Concepts.

Life in UCD immortalised in fiction: you couldn't make it up
Source: UN, 2 July 2009
 
Sarah Herman's fictitious book on life in a user-centred design company has hit the shelves and The Guardian's book pages...

Interfaces Magazine - Issue 79: The Education Issue
Source: Interaction Group, 1 July 2009
 
The latest issue of Interfaces is now available as a free download from the Interaction Website.

Two new Behavioural research Tools from Noldus
Source: UN, 30 June 2009
 
Tool updates make on-site behavioural data collection easier.

Cell Phones that Listen and Learn
Source: MIT Technology Review, 29 June 2009
 
New software tracks a user's behavior by monitoring everyday sounds.

Top Six Don’ts for Usability Testing
Source: FutureNow Inc., 27 June 2009
 
Six tips for creating quality usability tests to ensure useful feedback from testers.

Usability: ‘Lovely software. But I can’t work it’
Source: FT.com, 26 June 2009
 
In a recent survey by Global Graphics, 77 per cent of office workers estimate they lose up to one hour a week because business software is difficult to use.

And what do you do?
Source: Dexo Design, 25 June 2009
 
How do you describe your job role? Here are the results of a recent 'Preferred UX/UI Title' Poll.

Most Doctors cite Usability as critical to Electronic Health Record Adoption
Source: TMCNet, 24 June 2009
 
It's all about 'meaningful use'.

Glossy monitors look good but can hurt
Source: QUT, 23 June 2009
 
A new advisory cites research which suggests high gloss monitors make users sit awkwardly.