Online videos: Engaging your users

Online video is big business nowadays. Websites dedicated to video like Youtube, BBC iPlayer and 4oD have taken off in a big way, and an increasing number of websites are introducing video content to keep users engaged. This spread of online videos is in no small part due to improving connection speeds - 90% of internet connections in the UK are through broadband. If you're considering introducing video content to your site or looking to make the best of your existing video content, you must put the user experience at the forefront of your proposition. Here are some guidelines to enhance the usability of online video:

IT'S A VIDEO...
The first step to getting your users to play the video is letting them know that it is in fact a video and not an image or text. Obvious as this may seem, it's particularly important on websites where users aren't expecting to see video content. When using a still as a thumbnail, provide a big, clear play button in the middle of it to show that it's a video. If it's a link, you can still use a play button in line with the link text to differentiate it from a regular link.

DESCRIPTIVE TITLE AND SUMMARY
Set users' expectations as to what's in the video, what its purpose is and why they should spend their time watching it. Convey the essence by providing videos with descriptive titles that contain keywords. Use relevant keywords which are good for search engine optimisation (SEO) as well as usability, as these are likely to be the terms people are typing in searches. Offer a summary of selling points to persuade users to watch it.

SHOW AND TELL
Choose a meaningful still that's enticing and reflective of the content to pique interest and lure users into exploring the video. State how long the video is so your users can make an informed decision as to how much time they're committing. Note that online videos lasting any more than a few minutes are unlikely to succeed, unless they're immensely popular TV shows or films.

RELEVANCE AND CONTEXT
Ensure any videos are relevant and add value to the existing site content. Bring context to the videos to make them more compelling. Place the video in surroundings of relevant information and/or product promotion. For example a video demonstrating a new gadget and its scale is best placed on the product page.

QUALITY
It's essential that videos are of sufficiently good quality. Remember that all content, no matter what guise it may take, reflects on your brand. And people tend to spread the word about negative experiences faster than positive ones. When it comes to videos, if they're worth doing at all, they're worth doing well.

TRANSCRIPT
Create an alternative, text version of the video so that the content is accessible not only to the visually impaired but also to the search engines. A transcript also gives you the means to a decent site search including videos, boosting your SEO as well as helping users find what they're looking for.

PROMOTION
Consider syndicating your content to other sites and /or promoting teasers on sites such as YouTube and DailyMotion to increase awareness of your offering. Internally, promote related videos and /or products in the same way as an ecommerce site might. Engage in contextual cross-promotion at the end of the video as well as on-page MPUs, offering users options on how to proceed while increasing awareness of your proposition and /or revenue stream.

IN A NUTSHELL
Videos can be powerful but only if they're made and promoted well, as part of a wider strategy to engage users. Entice your users to explore the videos and remember the videos themselves have to add value and be relevant as well as within context.

Associated Link: Webcredible

Online poker company uses Science to assess Player Preferences
Source: Recentpoker.com, 8 January 2009
 
Working with customer experience consultancy Foviance, PKR is exploiting the benefits of electroencephalography (EEG) technology to gather information on poker players' emotional relationship with a brand or service.

Do Users really love Laptops?
Source: channelinsider, 7 January 2009
 
More than one-fifth of all laptop computers will break down over the course of their life, and other limitations frustrate their users. From this list of user complaints come laptop opportunities.

User Interviews - Analysis Simplified
Source: Webcredible, 6 January 2009
 
You’ve conducted your user interviews, but now you need to make sense of all that information you’ve gathered.

Why Products Fail
Source: ComputerWorld, 5 January 2009
 
Most gadget and software makers don't understand what users want most: control.

How to Design Websites for Mobile Phones
Source: stemkoski.com, 3 January 2009
 
Tips from Ryan Stemkoski's web design blog.

Pioneer of Cyberspace honoured
Source: BBC, 2 January 2009
 
A professor who invented a forerunner of the world wide web has been made a dame in the New Year Honours.

2008 in Review: Developments that rocked the world of User Experience
Source: Catalyst Resources, 1 January 2009
 
A look back at 2008 highlights some of the key developments that rocked the world of user experience.

2008: The Year Online
Source: MIT Technology Review, 31 December 2008
 
The business of social networking, cloud computing, and a flaw in the fabric of the Internet top the most notable stories of 2008.

Shoveling through the Spamalanche
Source: UN, 30 December 2008
 
A ‘Spamalanche’ of 3,000 emails will be waiting in your inbox by the time you get back to work. What can you do besides 'delete all'?

New guidelines boost Web Access
Source: BBC, 29 December 2008
 
The World Wide Web Consortium (W3C) has announced a new standard to make sites more accessible to older and disabled people.