Usability Consultant - London

ExperienceLab (formerly Serco Usability Services) is the UK's longest established, most respected and most experienced global experience design research agency.

We operate both in the UK and internationally, helping clients produce simple and satisfying products, technologies, services and environments. We work across the full range of interactive technologies from the web, to TV, mobile, games platforms and consumer electronics, right through to service delivery and customer communications.

Our extensive client list includes many high street names, such as Orange, Samsung, Sky, Sony, T-Mobile, Virgin Media and Vodafone as well as government agencies and departments. For further details see www.serco.com/experiencelab or visit our blog www.experiencelab.info.

Due to our continued success we have an opening for a Usability Consultant in our London office to be involved in a range of projects. The successful applicant will have:

- Experience in the range of user experience research activities (including ethnographic research, user needs gathering, concept development and usability testing)
- Strong facilitation skills (both in facilitating brainstorming sessions and running user sessions)
- A keen interest in new innovations and technology
- Proven understanding and experience of business environments
- Good communication skills (both written and oral)
- At least a Masters level education in a relevant field (or equivalent experience)
- Creativity and the vision to work with design teams
- Effective teamwork skills
- Eligibility to work in the UK
- An outgoing and confident personality
- Excellent computer and document creation skills
- Wireframing and prototyping skills would be beneficial (though not essential)

In return, we offer a varied and interesting mix of projects, a smart and friendly team of like minds, state-of-the-art facilities, competitive terms and conditions, and the security of being part of a large international company.

Applicants should send a CV and a recent sample of written work to gemma.wisdom@serco.com. The closing date for receipt of applications is 15 February 2010.

STRICTLY NO AGENCIES

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